Frequently Asked Questions
Shipping and Delivery to the UK:
UK orders are normally dispatched using Royal Mail First Class Post. The cost of this is included in our Standard Royal Mail UK Postage Charge of £3.07. Royal Mail First Class Post is normally delivered in 1-3 working days for mainland Britain, but can take longer.
We always try to prepare and ship goods within one working day of receiving the order and cleared payment. However, during busy periods it may take longer to dispatch your order since all the liquids are custom made to give maximum choice. If for any reason we are unable to dispatch your order within 2 working days, we will contact you to give you an update on the dispatch schedule.
Orders are normally dispatched Monday to Friday, excluding Scottish Public Holidays.
PLEASE READ - Royal Mail Special Delivery® Next Day
Please note: using the Royal Mail Special Delivery® Next Day shipping option does not guarantee you will receive your order the next day (although we will always do our best to achieve this) - this is a shipping option, and we require at least 24 hours to prepare and dispatch your goods. This is subject to Royal Mail Service provision, which may be affected by circumstances beyond our control.
Orders placed for "Royal Mail Special Delivery® Next Day" will normally be dispatched within one working day, so delivery will take place the next working day (excluding Saturdays). Orders placed for "Royal Mail Special Delivery® Next Day" on a Friday after 12.00 noon may not be dispatched until Monday with delivery on the Tuesday. If we are unable to meet this schedule for any reason, we will contact you as soon as possible with an updated delivery schedule.
All orders are dispatched in secure protective packaging.
Shipping to Destinations outside the UK:
Overseas delivery options and prices can be quoted in your Shopping Cart and you must select a shipping option in the Checkout.
For international shipping we strongly recommend that you select "Royal Mail International Signed For ®". This will enable us to trace any packages that are lost in transit. The vast majority of parcels sent by Standard Airmail arrive safely within 7 days to Europe, but they cannot be tracked and sometimes take longer to arrive.
Unfortunately, if a "Signed For" option is not selected, we cannot be held responsible for the item after it has been dispatched - WE REGRET WE ARE UNABLE TO REPLACE ORDERS LOST IN TRANSIT IF STANDARD AIRMAIL IS CHOSEN AS THE SHIPPING OPTION. Please note that delivery times for Standard Royal Mail Airmail to Europe is normally 3-6 days but can take as long as 20 days.
We normally ship your order within one working day of you placing it and cleared payment being received.
We regret, for safety reasons, that we are unable to exchange liquids after they have been dispatched. If your order is incorrect when it arrives, please let us know within seven days and we will send do our utmost to remedy the situation as soon as possible.
If you have any problems with electronic cigarettes, accessories or other non-liquid items, please contact us and we will do our best to remedy any problems you have.
If you need to contact us you can use the contact form by clicking here and we will get back to you within one working day.