Frequently Asked Questions

 

How can I order and pay for my goods?

Simply browse through our product categories, and add items to your Cart as required. When you have finished shopping click on "Checkout". You will be taken to a secure page where you can either complete your order as a guest, create an account, or sign in to an existing account. You will then be able to complete our simple checkout process, with shipping options. Finally you will have the choice of paying by PayPal or through our secure payment gateway - Skrill (MoneyBookers).

If you choose PayPal you will be directed to the secure PayPal website with the option to pay by credit or debit card, or using your PayPal Account if you have one. You do not need to have a PayPal account to shop with us or use PayPal. You will receive an email from PayPal confirming if your payment has been successful.

If you choose Skrill as your payment option you will be re-directed to the secure Skrill payment page where you can pay by by credit or debit card - with the added safety of Verified by Visa or MasterCard SecureCode 3D card verification. You will receive an email from Skrill confirming your payment has been successful.

Whichever payment option you choose, ENjuice never has access to any of your card details.

In keeping with our policy of not knowingly supplying any product to persons under the age of eighteen, we regret that we are unable to accept payment by cash or cheque. Orders will only be accepted when payment is processed through PayPal or Skrill.

We are unable to take telephone orders.

How will my order be shipped?

Shipping and Delivery to the UK:

UK orders are normally dispatched using Royal Mail First Class Post. The cost of this is included in our Standard Royal Mail UK Postage Charge of £3.07. Royal Mail First Class Post is normally delivered in 1-3 working days for mainland Britain, but can take longer.

We always try to prepare and ship goods within one working day of receiving the order and cleared payment. However, during busy periods it may take longer to dispatch your order since all the liquids are custom made to give maximum choice. If for any reason we are unable to dispatch your order within 2 working days, we will contact you to give you an update on the dispatch schedule.

Orders are normally dispatched Monday to Friday, excluding Scottish Public Holidays.

PLEASE READ - Royal Mail Special Delivery® Next Day

Please note: using the Royal Mail Special Delivery® Next Day shipping option does not guarantee you will receive your order the next day (although we will always do our best to achieve this) - this is a shipping option, and we require at least 24 hours to prepare and dispatch your goods. This is subject to Royal Mail Service provision, which may be affected by circumstances beyond our control.

Orders placed for "Royal Mail Special Delivery® Next Day" will normally be dispatched within one working day, so delivery will take place the next working day (excluding Saturdays). Orders placed for "Royal Mail Special Delivery® Next Day" on a Friday after 12.00 noon may not be dispatched until Monday with delivery on the Tuesday. If we are unable to meet this schedule for any reason, we will contact you as soon as possible with an updated delivery schedule.

All orders are dispatched in secure protective packaging.

Shipping to Destinations outside the UK:

Overseas delivery options and prices can be quoted in your Shopping Cart and you must select a shipping option in the Checkout.

For international shipping we strongly recommend that you select "Royal Mail International Signed For ®". This will enable us to trace any packages that are lost in transit. The vast majority of parcels sent by Standard Airmail arrive safely within 7 days to Europe, but they cannot be tracked and sometimes take longer to arrive.

Unfortunately, if a "Signed For" option is not selected, we cannot be held responsible for the item after it has been dispatched - WE REGRET WE ARE UNABLE TO REPLACE ORDERS LOST IN TRANSIT IF STANDARD AIRMAIL IS CHOSEN AS THE SHIPPING OPTION. Please note that delivery times for Standard Royal Mail Airmail to Europe is normally 3-6 days but can take as long as 20 days.

We normally ship your order within one working day of you placing it and cleared payment being received.

How can I exchange or return an item?

We regret, for safety reasons, that we are unable to exchange liquids after they have been dispatched. If your order is incorrect when it arrives, please let us know within seven days and we will send do our utmost to remedy the situation as soon as possible.

If you have any problems with electronic cigarettes, accessories or other non-liquid items, please contact us and we will do our best to remedy any problems you have.

If you need to contact us you can use the contact form by clicking here and we will get back to you within one working day.

What about discounts and special offers?

All the prices on our website are kept up to date. We may occasionally offer special prices and promotions, and will notify you of these if you have signed up for our Newsletter. You may also find details of discount coupon codes that we promote on other sites. We reserve the right to extend, limit, modify or withdraw promotions without notice.

How can I use my discount code?

If you have a discount code, you must view your Shopping Cart before going to Checkout - you will have the option to input your code there from the drop-down box. You can view your Shopping Cart by clicking on the link at the top right of any page.

Alternatively, you can click here to go straight to your Shopping Cart.

How can I view the orders I have placed?

When you place an order you will receive an automated email confirmation. This is notice that we have received your order and will process it as soon as possible (normally within 24 hours). You will receive another email confirming it has been dispatched. You can view the progress of your orders at any time by logging into your account if you have created one during the checkout process, or if you have an existing account. You can create or log into an existing account by clicking here. You will only be able to view orders placed after the date/time the account has been created - orders placed prior to the account being created will not be visible.

PLEASE NOTE IF YOU ARE USING OUR NEW WEBSITE FOR THE FIRST TIME, YOU WILL NOT BE ABLE TO ACCESS YOUR PREVIOUS ACCOUNT - YOU WILL NEED TO RE-REGISTER. f you have any queries about your previous order history please contact us here

Why can't I access the account I had on your previous website?

It is not possible for us to transfer the registered accounts from our previous website, as this new website operates on a different system. 

PLEASE NOTE IF YOU ARE USING OUR NEW WEBSITE FOR THE FIRST TIME, YOU WILL NOT BE ABLE TO ACCESS YOUR PREVIOUS ACCOUNT - YOU WILL NEED TO RE-REGISTER. f you have any queries about your previous order history please contact us here

How can I update my account details?

To change any of your account information or personal details, simply log into your account by clicking here, and you will be taken to a secure area of our website. From here you can update contact details and preferences.

What is Enjuice Eliquid?

This is the liquid which is vapourised in your device. There are hundreds of sellers of ‘e-liquid’, ‘e-juice’ or ‘smoke juice’. Prices, choice and quality vary enormously. At ENjuice we offer only the best quality liquid, widest choice and value for money. You can buy cheaper liquid than ours, but selling the cheapest liquid is not our priority – we aim to offer you an unbeatable vaping experience with only top-quality liquid.

The liquid used in the vapouriser is almost always flavoured, and this contributes greatly to the pleasure and variety of the vaping experience. At ENjuice we provide an unbeatable range of flavours and recipe combinations, as well as a choice of nicotine content from zero (NoNIcs) to 24mg/ml. The nicotine strength is always given in mg/ml – in 18mg/ml liquid one millilitre (ml) of liquid will contain 18milligrammes (mg) of nicotine, and a 10ml bottle will contain a total of 180mg of nicotine.

ENjuice eliquidcontains a base of Propylene Glycol USP (PG), Vegetable Glycerin USP (VG), purified water, nicotine and flavours. All the flavours we use are free of sugars, protein, genetically modified ingredients, animal ingredients of any kind, preservatives, sweeteners and colours. They are all gluten and peanut free. It is the PG/VG base that turns into vapour when it is heated in the atomiser.

What are the differences between the different base liquids?

Nicotine base liquid comes in three main varieties; Standard PG/VG mix, VG /Vegetable Glycerin and Pure PG/Propylene Glycol.

Each has its own characteristics, but in general VG liquids are slightly thicker, produce the most vapour and have slightly less "throat hit" - they are also suited to slightly sweeter flavourings. VG liquids are preferred by many for sub-ohm vaping. Pure PG liquids are thinner, produce less vapour and have maximum "throat hit". Most people find that a PG/VG mix provides the best all-round vaping experience.

What are the ingredients of Enjuice Eliquid?
We use only the best quality ingredients from reputable suppliers. 

All our eLiquid Ranges use only USP pharmaceutical grade ingredients and natural or nature identical flavours. The same flavourings are used across all our eLiquid ranges.

All of our ENjuice Primo eliquids are of exceptional quality, with pure USP pharma-grade ingredients and natural based flavourings sourced entirely from specialist suppliers within the EU.

Our high quality ENjuice ValueVape eLiquid is made with USP pharma-grade Nicotine USP, PG and VG. The ValueVape eLiquids are prepared in the UK using Nicotine USP from a specialist botanical extraction processor with facilities in Europe, India and the USA. The natural nicotine is extracted in a GMP and United States FDA approved nicotine facility and every batch is delivered with a Certificate of Analysis to show USP conformity and batch details.

The added PG (USP) and VG (EP) are sourced from the largest distributor in the UK.

The exact proportions of each component will vary depending on the nicotine strength and flavour chosen, in the following range: 

Ingredients of ENjuice Primo Standard liquids: EU sourced Nicotine USP 0.3-2.4%, Purified Water 8-9%, VG 32% and Combined Flavours/PG 56%- 59%.

Ingredients of ENjuice Primo VG liquids: EU sourced Nicotine USP 0.3-2.4%, Purified Water up to 15%, VG 80% and Combined Flavours/PG up to 7%

Ingredients of ENjuice Primo Pure PG liquids: EU sourced Nicotine USP 0.3-2.4%, Purified Water 5%, PG and Combined Flavours 92-95%

Ingredients of ENjuice NoNics: Propylene Glycol, Vegetable Glycerin, Purified Water, Flavourings

Ingredients of ENjuice ValueVape Standard liquids: Nicotine USP 0.3-2.4%, Purified Water 8-9%, VG 32% and Combined Flavours/PG 56%- 59%.

Ingredients of ENjuice ValueVape VG liquids: Nicotine USP 0.3-2.4%, Purified Water up to 15%, VG 80% and Combined Flavours/PG up to 7%
Ingredients of ENjuice NoNics: Vegetable Glycerin 32%, Purified Water 10%, Combined Propylene Glycol/Flavourings 58%
Do Enjuice eliquids contain diacetyl?

All our liquids are free from diacetyl, which is a flavour additive that is not suitable for vaping.

What is "Vaping"?

Vaping’ is the use of a personal vapourising device (sometimes called an ‘electronic cigarette’ or ‘e-cig’) to produce a vapour which is inhaled. It replicates the sensation of inhaling smoke, but does not involve any tobacco, combustion or burning. Depending on the liquid used in the vapouriser, varying amounts of nicotine may be inhaled by the user. Vaporisers come in a variety of shapes and sizes to meet different needs – some look very much like a traditional cigarette, but the devices we sell are designed to give the best possible vaping experience rather than imitate the appearance of a cigarette.

What are PG, VG and Nicotine?

What is PG or propylene glycol?

Propylene glycol, also called 1,2-propanediol or propane-1,2-diol, is an organic compound (a diol or double alcohol). It is a colourless, nearly odourless, clear, viscous liquid with a faintly sweet taste, hygroscopic and miscible with water, acetone, and chloroform. It has a wide variety of uses and its USP form has many applications in the food industry.

What is VG or vegetable glycerin?

Glycerol is an organic compound, also commonly called glycerin or glycerine. It is a colourless, odourless, viscous liquid that is widely used in pharmaceutical formulations. Glycerol is sweet-tasting and of low toxicity. In foods and beverages, glycerol serves as a humectant, solvent and sweetener, and may help preserve foods. It is also used as filler in commercially prepared low-fat foods (e.g., cookies), and as a thickening agent in liqueurs. As a food additive, glycerol is labeled as E number E422.

What is nicotine?

Nicotine is an alkaloid found in the nightshade family of plants which constitutes approximately 0.6–3.0% of dry weight of tobacco, with biosynthesis taking place in the roots, and accumulating in the leaves. Nicotine is highly addictive and poisonous. 40–60 mg (0.5-1.0 mg/kg) can be a lethal dosage for adult humans. Nicotine therefore has a high toxicity in comparison to many other alkaloids such as cocaine. Spilling an extremely high concentration of nicotine onto the skin can result in intoxication or even death since nicotine readily passes into the bloodstream from dermal contact. In low concentrations (an average cigarette yields about 1 mg of absorbed nicotine), the substance acts as a stimulant in mammals and is the main factor responsible for the dependence-forming properties of tobacco smoking.

It is vital that your ENjuice liquid is used in accordance with the safety Information provided and is kept out of the sight and reach of children at all times.

What does "USP" mean?

USP (United States Phamacopeia) establishes documentary and reference standards to ensure the quality of medicines, food ingredients, and other health care products. These documentary standards and reference standards are used by regulatory agencies and manufacturers of pharmaceuticals, over–the–counter drugs, dietary supplements, and food ingredients to ensure that these products are of the appropriate strength, quality, and purity. There are equivalent European (EP) and British (BP) standards.

Showing 1 to 15 of 20 (2 Pages)